Support - Blockchain Intelligence Group

Solutions
Training
Resources
Support

SUPPORT

Since our founding, exceptional value and customer experience is core to our values. We understand your needs, we have walked in your shoes. Our founders come from law enforcement, finance and entrepreneurship. We work with customers to understand their needs and personalize onboarding and service to help you get results. Our promise is you will be pleased with our services.
A dedicated team of Customer Success Managers, Support Agents and Data Analysts are here to support you from day one. From onboarding, training and ongoing support, our team is here to help you navigate the blockchain.

Services

Our services encompass a wide range of solutions tailored to meet your specific needs.

Named CSM

Training and Re-training

New Feature Education

Analytics Updates

Technical Support

Solution Conﬁguration Review

Annual Business Review

System Maintenance

Roles

Explore our extensive range of roles, each designed to harness the abilities of individuals and foster a collaborative environment that drives innovation and success.

Customer Success Manager

With your named CSM, you receive expert guidance providing you with onboarding, training and education, and continuous personalised support.

Technical Support Team

Our technical support team is available 8am-8pm ET to “Cover your 6”.

Data Analysts

Our Data team is constantly working to make sense of the blockchain, providing
attribution data to support your investigation or compliance needs.

Solutions
Training
Resources
Support

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